COVID 19 - Health

Best Western Plus GranTree Inn delivers a new standard of cleanliness to fit today’s needs.

For nearly 35-years, Best Western® GranTree Inn in Bozeman, Montana has been an industry leader in our reputation for providing clean, well-maintained accommodations for our valued hotel guests. In 2012, Best Western® became the first hotel brand to set a high level of cleanliness with the roll out of the successful I Care Clean program in partnership with IDEO. At the onset of the COVID-19 pandemic, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocol.

Some changes are visible, some are not’, says General Manager Carl Solvie.

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We continue to evolve and advance our cleaning protocol, by working closely with our advisory committees, Montana state officials and the Gallatin County Health Department to collect best practices to refine our guidelines. After several weeks of exhaustive work, and based upon guidance provided by Best Western ® Resorts, the Centers for Disease Control and Prevention (CDC), the Occupational Safety and Health Administration (OSHA), the Environmental Protection Agency (EPA) and Health Canada, we are proud to introduce new guidelines and standards for our property: the We Care Clean℠ program*.

Properties receiving this award rank in the top 25% of the 27,000 AAA Inspected & Approved hotels.

Seeing a warm, friendly smile when you walk in-to a hotel lobby is part of the guest experience but we can show welcoming smiles behind the mask,’ says General Manager Carl Solvie. ‘The health and well-being of our guests and staff takes priority

housekeeping masks
  • Complete and enhanced housekeeping service only provided upon check-outs.
  • All guestrooms to be checked daily.
  • Implement enhanced cleaning requirements per “Cleaning Guidelines.”
    • Only approved chemicals or equivalent products and rags to be used in cleaning. Hotels may use existing vendors.
    • Use appropriate chemicals for each area and surface in the guest room and bathroom.
  • Items removed from the guest room:
    • Note pad and pen
    • Laundry bags, although available at front desk
    • Decorative pillows/scarf
    • Replaced directory with one-page laminated directory unless room service is offered, laminate all pages – or if available on television display, Wi-fi landing page or QR code access.
  • Use clean remote when possible. Remote disinfected and sanitized. Clean remote sleeves are not to be used.
  • Bulk amenity dispensers emptied.
  • Recommend wash cloth display in place of amenity tray.
  • Sanitize iron/board, hairdryer and hangers if used.
  • Use only disposable coffee cups and pre-wrapped cups.
  • Triple sheeting is required.
  • Remove top layer of toilet paper from roll.
  • Used linen and trash may not be placed on a housekeeping/laundry cart with unused linens and amenities.
  • All clean and ready guest rooms inspected and fogged before guest arrival.
  • Use of electrostatic sprayers, foggers, ozone machines or ultraviolet equipment are required as an enhanced sanitizing practice, with hotel to determine the number of pieces of equipment needed for operational purposes

The Club Tavern & Grill is an in-house, full-service restaurant including room service.

  • Masks are required by all restaurant staff interacting with guests.
  • Guests and diners are seated 6 feet or more apart indoors as well as at the bar and on the outdoor patio
  • All surfaces occupied are cleaned between customers, including tables, chairs, booths, and highchairs.
  • Table items including, condiments, menus, napkins, and décor, have been removed from the table.
  • Menus are cleaned between customers.
  • Contact-free menus available upon request
  • Growlers and refillable or reusable containers are cleaned prior to being refilled.
  • Gaming machines are adequately cleaned between customers.
  • Lobby/Public Areas

    • Professional signage regarding health and safety best practices.
    • Hand sanitizing station or sanitizing wipes available in lobby.
    • Increase frequency of lobby cleaning.
    • All lobby brochures, magazines, newspapers have been removed. Please check with the front desk if you’d like one.

    Public Restrooms

    • Handsfree faucets and toilets.
    • Handsfree dispensers for soap and paper towels
    • Frequent cleaning based on guest usage.


    • Open for use in accordance with Montana local guidelines and laws.
    • Sanitizing spray/wipes and hand sanitizing station provided.
    • Furniture and equipment to be sanitized regularly throughout the day.
    • UV system for fitness room and indoor pool daily after closing.


    • Comply with federal, state, provincial and municipal requirements.

    Meeting Rooms

    • All chairs, tables, equipment sanitized after each use.
    • Group events comply with federal, state, provincial and municipal requirements.
    • Note pads/pens upon request only – sanitize pens after each use.
    • Self-serve beverage stations with napkins.
    • Same standards for breakfast or box breakfast items.
    • Box lunches recommended.
    • Hand sanitizing station or sanitizing wipes available in room.
  • Pre-registration through hotel reservation confirmation and pre-arrival email is available.
  • Information for guests regarding the We Care Clean program.
  • Courtesy shuttle interior sanitized between trips and driver will wear a face mask covering.
  • Establish social distancing and touchless practices throughout the arrival process including:
    • Professional floor markings installed six (6) feet apart.
    • Plexiglass or similar partition or table partition.
    • If signature is required on registration card, sanitize pen after every use.
    • Either position credit card machine for guest access, and “show” identification to clerk (without touching) or sanitize cards before returning to guest.
    • Front desk sanitized if touched by guest.
    • Luggage carts are sanitized, either guest self-serve by hotel providing disinfectant wipes or by staff.
    • Provide a basket or box to collect keycards separately at departure with signage that
Hotel Employee Masks

Employee Safety Standards

    • Staff required to wear masks.
    • Ensure sick employees do not come to work.
    • Wash hands frequently.
    • Facemasks are provided by hotel.